FAQS
Sizing
How do I choose my bangle size?
Jade bangle sizing is usually based on the inner diameter (mm). The best method is to measure:
- The widest part of your hand when you form your hand into the position used to slide a bangle on (thumb tucked toward palm), or
- The inner diameter of a bangle that already fits you comfortably.
I only know my wrist circumference. Can I still choose a size?
Wrist circumference helps, but for bangles, hand width and knuckle size matter more. If you share:
-
Your palm width at the widest point (across the knuckles), and
-
Your preferred fit (snug or slightly loose),
We can recommend the best size range.
Can you help me confirm size before I buy?
Yes. Contact us via care@yingmart.co or message the channel where you plan to buy. Please send:
- Inner palm width (inches or cm)
- Wrist circumference (optional)
- A photo of your hand measurement tape placement (optional)
What if the size doesn’t fit?
We offer size exchange only under our Return Policy:
- Request within 14 days after receiving the shipment
- Item must be in original condition, original packaging, and 100% good quality (no cracks/breaks)
- Buyer pays return shipping; shipping fees are not refundable
Jade Care
How should I clean jade jewelry?
- Use lukewarm water and a soft cloth
- If needed, use mild soap
- Rinse thoroughly and dry with a soft cloth
What should I avoid?
Avoid:
- Dropping or impact against hard surfaces
- Strong chemicals (perfume, bleach, cleaners)
- Prolonged exposure to extreme heat or rapid temperature changes
- Wearing during heavy exercise, housework, or any activity with high impact risk
Can jade crack or break?
Yes. Jade is tough but can crack if hit at the wrong angle or dropped on hard surfaces. Please handle and store carefully.
How should I store jade jewelry?
- Store separately to avoid scratches from harder jewelry
- Use a soft pouch/box
- Keep away from heavy objects that can press on the piece
Will my jade look slightly different from photos?
Yes. Natural stone varies, and lighting/screen settings can change how color and translucency appear. These differences are normal for natural jade.
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