Shipping Policy
Shipping Policy

Shipping Policy

This Shipping Policy explains how we process and ship orders placed on https://yingmart.com.

Order processing time

  • Orders are typically processed within [1–3 business days] (excluding weekends and holidays).

  • During peak seasons, promotions, or high-volume periods, processing may take longer.

Shipping methods and carriers

We ship using third-party carriers and logistics partners. Available shipping options and estimated delivery times are shown at checkout when applicable.

Estimated delivery time

Delivery estimates vary by destination and carrier. Estimated times are not guarantees and may be affected by:

  • Customs clearance (international orders)

  • Weather and carrier delays

  • Holidays and peak season volume

  • Address verification issues

Shipping Policy
Shipping Policy

Tracking

If tracking is available, you will receive a tracking number by email or through the platform/channel where you purchased. Tracking updates depend on carrier scan events and may take time to appear.

Customs, duties, and taxes (international)

International orders may be subject to customs duties, taxes, and import fees determined by the destination country. These charges are the responsibility of the buyer unless explicitly stated otherwise at checkout.

Shipping address accuracy

Please ensure your shipping address is correct and complete.

  • If an order is returned due to an incorrect or incomplete address provided by the buyer, reshipping costs may apply.

  • We are not responsible for delivery issues caused by incorrect address information.

Lost, missing, or delayed packages

  • “Delivered” but not received: Check with household members, neighbors, building management, or local carrier office first. Then contact us.

  • Delays: We can help you follow up with the carrier, but carrier delays may be outside our control.

  • If a package is confirmed lost by the carrier, we will review the case and provide a resolution consistent with carrier policies and available proof.

Damaged packages

If your package arrives damaged:

  • Take clear photos/video of the outer packaging and the item immediately.

  • Contact care@yingmart.co (or message box on the channel where you purchased) as soon as possible so we can evaluate and assist.

Shipping fees

Shipping fees (if applicable) are shown at checkout and are non-refundable unless required by law or unless the issue is proven to be our error.

Contact

For shipping questions, contact care@yingmart.co or message the platform/channel where you purchased.